I recently purchased a hunting rifle online from Xcaliber Gear—my first rifle purchase since my firearms were stolen about 15 years ago—so this was a big deal to me. Unfortunately, USPS lost the rifle for nearly a week during delivery, and when it finally arrived, it was missing some components. None of that was Xcaliber Gear’s fault, but what was impressive was how they handled it. The owner and staff were quick to respond, professional, and genuinely committed to making things right. They resolved the issue promptly and went out of their way to ensure my buying experience wasn’t tarnished by the shipping problems. Mistakes and delays can happen with shipping, but great customer service is a choice—and Xcaliber Gear absolutely delivered on that. I wouldn’t hesitate to do business with them again and highly recommend them to anyone looking for firearms or gear from a company that stands behind its customers.

- luke waltrip Verified